Shipping policy

This Shipping Policy applies to all orders placed at rothmere.co, operated by ("Rothmere", "we", "us", "our").

ORDER CUT-OFF TIME
Cut-off time for same-day order processing is 5:00 PM EST (Eastern Standard Time, GMT-5), Monday through Friday.

ORDER HANDLING TIME
Orders are processed within 2-3 business days, Monday through Friday, excluding U.S. federal holidays. Orders placed before 5:00 PM EST on a business day enter processing the same day; orders placed after 5:00 PM EST or on weekends are processed the next business day.

ORDER TRANSIT TIME
Once processed, orders ship from our overseas fulfillment center by air freight, clear U.S. customs, and are delivered by a standard U.S. carrier (USPS, UPS, or FedEx, depending on destination) within 8-15 business days ( Monday through Friday)

TOTAL DELIVERY TIME
Total expected delivery time is 10-18 business days from order placement (2-3 business days processing + 8-15 business days transit - Monday through Friday )

CUSTOMS AND IMPORT FEES
We handle all customs duties and import fees on your behalf. The price you pay at checkout is the price you pay in full — no surprise charges at delivery.

SHIPPING DESTINATIONS
We currently ship to addresses within the United States, including all 50 states. Tracking information is provided by email once your order has shipped.

SHIPPING COSTS
Shipping costs are calculated at checkout based on order value and destination. Free standard shipping may be offered on qualifying orders; the exact threshold is displayed at checkout.

TRACKING UPDATES
Tracking events can pause for several days during the international transit portion of the journey — this is normal. If 5 or more days pass without a tracking update, contact us at support@rothmere.co with your order number and we will investigate with the carrier.

LOST OR DELAYED SHIPMENTS
If your order has not arrived within the total expected delivery window, please contact us at support@rothmere.co with your order number. We will respond by the end of the next business day with either an updated tracking event or a replacement shipped at our expense.

CONTACT
799-701 Fremont St, Thermopolis, WY 82443, USA
Email: support@rothmere.co
Phone: +1 (307) 435-9015