Refund policy

This Return Policy applies to all orders placed at rothmere.co, ("Rothmere", "we", "us", "our").

RETURN WINDOW
You may return eligible items within 30 days from the delivery date.

CONDITIONS
- Defective or non-defective products
- Original packaging must be included
- Original tags and accessories must be intact
- Proof of purchase (order number) is required

RETURN PROCEDURE
1. Email support@rothmere.co with your order number and reason for return
2. We will respond within 24 business hours with a Return Merchandise Authorization (RMA) and return shipping address
3. Do not ship returns without an RMA — items returned without authorization will not be processed
4. Ship the item with tracking and insurance (recommended)

RETURN SHIPPING
Customer is responsible for return shipping costs unless the return is due to a product defect or our error.

REFUND TIMELINE
Once we receive and inspect your return, we will issue a refund to your original payment method within 3-5 business days. Refunds may take additional time to appear depending on your bank or card issuer.

RESTOCKING FEE
No restocking fee for items returned in original condition

Exchanges

We accept exchanges for eligible products within 30 days of delivery. If you would like to exchange an item, please contact us at  support@rothmere.co , and our support team will guide you through the exchange process.

Exchanged items must be returned in new, unused condition, in the original packaging, and with proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

•            Gift cards

•            Final sale items (if marked as non-returnable on the product page)

CONTACT

799-701 Fremont St, Thermopolis Wyoming 82443, United States
Email: support@rothmere.co
Phone: +1 (307) 435-9015