Billing Terms and Conditions

Last updated: June 9, 2026
Effective for all orders placed on or after this date.

These Billing Terms govern payment for all orders placed at rothmere.co, operated by Jordan Global LLC ("Rothmere," "we," "us," "our"). By submitting an order, you agree to these terms in full. They are read together with our Terms of Service, Return Policy, and Privacy Policy.

1. Scope

Rothmere sells one-time purchase products only. We do not operate subscriptions, auto-renewals, recurring billing, or installment plans.

2. Accepted Payment Methods

We accept the following at checkout, processed through Shopify Payments and authorized third-party processors:

  • Visa, Mastercard, American Express, Discover, JCB, Diners Club
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

We do not accept paper checks, money orders, wire transfers, cash on delivery, or cryptocurrency. We do not store full payment card data; card numbers are tokenized and held by our payment processors.

3. Currency and Taxes

All prices on rothmere.co are displayed and charged in United States Dollars (USD). The total displayed at the final checkout screen is the total amount that will be charged to your payment method.

Applicable sales tax is calculated at checkout based on your shipping destination, the laws of the destination state, and our nexus obligations. Tax-exempt customers must provide a valid exemption certificate to support@rothmere.co before placing the order; we cannot retroactively refund sales tax once an order is processed.

4. Billing Cycle (When You Are Charged)

Because we sell one-time purchases, there is no recurring billing cycle. The following sequence applies to every order:

Step 1 — Authorization

When you submit your order, your payment method is authorized for the full order total (product + shipping + tax). This places a temporary hold on the funds. No money has yet left your account.

Step 2 — Capture

Authorization converts to a charge ("capture") within 24 hours of order submission, generally on the next business day. From this moment forward, the funds have been withdrawn.

Step 3 — Statement entry

The charge appears on your bank or card statement within 1–5 business days of capture, depending on your card issuer. The statement descriptor will read "ROTHMERE" or "ROTHMERE.CO".

Step 4 — Order fulfillment

Capture begins our order processing window (1–3 business days). Capture does not depend on fulfillment status and may occur before the product ships.

5. Authorization Holds

If an authorization hold appears on your account but you did not complete checkout (for example, you closed the browser before confirming), the hold will be released automatically by your bank within 5–7 business days. We do not control this timeline.

If the same order appears as multiple pending charges, only one will be captured. The duplicate authorizations will drop off as the bank releases them.

6. Failed Payments and Declines

If your payment method is declined, we will not process or ship the order. We do not retry declined payments automatically.

Common reasons for decline include insufficient funds, incorrect billing address (Address Verification Service mismatch), CVV mismatch, expired card, fraud filter triggered by the card issuer, or international card without 3D Secure authentication.

To resolve, contact your card issuer first, then retry checkout with the corrected information or an alternate payment method.

7. Pricing, Promotions, and Discount Codes

Prices on rothmere.co are subject to change at any time without notice. The price applicable to your order is the price displayed at the moment of checkout submission. We do not retroactively adjust prices for orders already placed.

Promotional discount codes:

  • Are valid only during the promotion window stated at the time of issuance.
  • Apply only to qualifying products and order minimums as specified.
  • Cannot be combined with other offers unless explicitly stated.
  • Have no cash value and cannot be redeemed for cash.
  • Are void where prohibited by law.

We reserve the right to cancel any order placed with a discount code obtained through unauthorized means (for example, codes scraped, shared on coupon aggregator sites, or obtained through technical exploits).

8. Chargeback Policy

A chargeback is a transaction reversal initiated by a customer through their bank or card issuer. Chargebacks are a serious matter and are intended for cases of unauthorized fraud or failure of merchant performance — not as a substitute for our customer service process.

Before initiating a chargeback, contact us first.

  • Email: support@rothmere.co
  • Subject: Order #[your order number] — issue
  • Response: Within one business day, every business day.

We will work to resolve any legitimate billing issue — duplicate charge, undelivered order, incorrect product, damaged item, defective product — directly and without dispute. Direct resolution is faster than a chargeback, does not damage your relationship with your card issuer, and does not result in the costs and consequences described below.

If a chargeback is filed without first contacting us:

  • We will provide the issuing bank with our full evidence package, including order confirmation, payment receipt, shipping confirmation, tracking proof of delivery, signed delivery confirmation (when available), customer service correspondence, and these Billing Terms.
  • If the chargeback is reversed in our favor, the customer remains responsible for the original order amount and may also be liable for processor fees passed on by Shopify Payments.
  • If the chargeback is upheld in the customer's favor, we will issue a recovery account note that may restrict future orders from the same identifiers (name, billing address, payment method, IP address).

Fraudulent chargebacks (also known as "friendly fraud" or "first-party misuse" — chargebacks filed by a customer who in fact received the product and was not defrauded) may be referred to:

  • The relevant card network's fraud database
  • Third-party merchant fraud prevention services
  • Law enforcement, where the value involved warrants prosecution

We document and pursue fraudulent chargebacks not out of malice but because allowing them to succeed shifts the cost to honest customers in the form of higher prices.

9. Billing Disputes

If you believe you have been billed in error, you must notify us within 60 days of the charge appearing on your statement. Notifications received after this window may be more difficult to resolve due to processor evidence retention limits.

To dispute a charge:

  1. Email support@rothmere.co with subject "Billing Dispute — Order #[number]".
  2. Include: the order number, the date of the charge, the disputed amount, and a description of the issue.
  3. We will acknowledge within one business day and resolve within 10 business days.

Acceptable resolutions include refund, partial refund, replacement product, store credit, or correction of the charge.

10. Refunds

Refunds are issued under our Return Policy (rothmere.co/pages/return-policy) within the 30-day return window from the date of delivery.

Refund processing timeline:

  • Original payment method: refund initiated within 5 business days of our receipt of the returned product, in good condition.
  • Reflected on your statement: 5–10 additional business days, depending on your card issuer's processing time.
  • PayPal refunds: typically same-day reflection.

We do not issue cash refunds, check refunds, or refunds to a payment method other than the original method of payment, except where the original method is no longer available (closed account, expired card more than 60 days), in which case we issue store credit.

11. Order Cancellations

You may cancel an order at no cost if the order has not yet entered processing. Once the order has shipped (typically 1–3 business days after order submission), it cannot be cancelled and must be handled under our Return Policy.

To request cancellation: email support@rothmere.co with subject "Cancel Order #[number]" as quickly as possible.

12. Changes to These Terms

We may update these Billing Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will apply only to orders placed on or after the effective date of the revision; orders already placed are governed by the terms in effect at the time of placement.

13. Governing Law

These Billing Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws principles. Any disputes will be resolved in accordance with the dispute resolution provisions of our Terms of Service.

14. Contact

For all billing matters, payment questions, or chargeback inquiries:

Jordan Global LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Email: support@rothmere.co
Phone: [BUSINESS PHONE]
Web: rothmere.co